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How to Win Customers and Influence People - Part 3: Smiles, Listening, and Making People Feel Important

Master Dale Carnegie's timeless principles for building customer loyalty. Learn why smiling, listening intently, and making people feel valued creates the foundation for small business success.

By
Bryn Foweather
mins read

The Ogilvy Playbook for Winning New Business - Part 3: The Psychology of the Prospect

Winning new business isn't about persuasion, it's about understanding psychology. Learn Ogilvy's techniques for reading prospects, asking the right questions, and making them feel heard.

By
Bryn Foweather
mins read

The Ogilvy Playbook for Winning New Business - Part 1: Start With a Target List

Learn how David Ogilvy built a legendary agency by focusing on five dream clients. Discover why targeted business development beats chasing everyone and how to create your own winning list.

By
Bryn Foweather
mins read

Do You Really Need to Send a Gift to Your Clients This Christmas?

Most client Christmas gifts fall flat in December's noise. Learn why timing, personalization, and strategic gifting matter more than joining the festive clutter for agencies and freelancers.

By
Bryn Foweather
mins read

How Agencies Can Improve the Prices They Charge (and Protect Profitability)

Discover six proven strategies to improve agency pricing and protect profitability. Learn how to raise rates, implement tiered pricing, and use value-based approaches to strengthen margins.

By
Bryn Foweather
mins read

How to Become Indispensable to Your Clients

Learn how agencies can become indispensable to clients through strategic positioning, relationship building, and delivering consistent value that makes replacement unthinkable.

By
Bryn Foweather
mins read

The Rules of Client Service That Agencies Forget

Discover the timeless rules of client service that agencies overlook. Learn how to reduce churn, build trust, and create long-term relationships that drive sustainable agency growth.

By
Bryn Foweather
mins read

Branding & Thought Leadership: Showing Up Where SME Clients Are Looking

Discover how agencies can win more SME clients through strategic branding and thought leadership. Learn where small business owners actually look for marketing partners and how to be visible there.

By
Bryn Foweather
mins read

How to Win Customers and Influence People: See It From Your Customer's Point of View

Learn how to win customers by seeing things from their perspective. Discover Carnegie's principles applied to modern small business marketing and customer acquisition strategies.

By
Bryn Foweather
mins read
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